In an intermediate step of my career in a global chemical company, I took on the role of Facilitator for Business Process Excellence (BPE). This was a newly created position 25 years ago that was intended to advance the continuous improvement process in Europe.
As a member of the upper management circle, I reported directly to the executive board. For me, this task was a real career booster, even though I first had to earn my spurs as a younger member of the circle.
My success was based less on formal power than on my diplomatic manner, my ability to change perspectives and, crucially, the trust and appreciation of the executive board. So I was able to work with “borrowed authority” and shape change.
In this position, the flipchart was my constant companion. It stood for moderation, for making thoughts visible, for process support. Many associated me with this image: Bernd at the flipchart.
But with the change to operational management, my role changed. I was no longer the facilitator with “borrowed authority”, but the decision-maker with my own responsibility.
Standing at the flipchart now sent a contradictory signal: Here someone moderates for you, instead of developing the process together.
I’ve unlearned to go to the flipchart in larger groups. It’s not because I can’t or don’t enjoy it. I still do. But leadership requires different symbols: providing orientation, taking responsibility, and giving others the stage.
My question to you: Which symbols do you use to make your leadership role clear and which ones do you consciously avoid?
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I am Bernd Scharbert, supporting leaders on sustainability, diversity & inclusion, intercultural leadership, and sustainable impact. And yes, in personal conversations, I still enjoy working at the flipchart.
If this resonates, feel free to reach out.
